Refund Policy

Effective Date: 30th October 2024

Refund Policy

We prioritize delivering high-quality products and exceptional services to meet your business needs. Our policies are designed to ensure fairness, transparency, and efficiency for all stakeholders. Please read our refund policy carefully before purchasing or subscribing to any of our products or services.

1. No Refunds Policy

All payments made to Fusewing are considered final and non-refundable. We do not offer refunds under any circumstances, including but not limited to:

  • Dissatisfaction with the product or service after purchase or usage.
  • Change of mind after placing an order or subscribing to a plan.
  • Incompatibility with specific business workflows or expectations not explicitly covered in our agreements.

2. Cancellation and Service Adjustments

While we do not offer refunds, we understand the importance of customer satisfaction. If you are dissatisfied with any Fusewing product or service:

  • Subscription Services:
    • You may cancel your subscription at any time. The cancellation will take effect starting from the next billing cycle, ensuring you are not charged further.
    • During your remaining subscription period, our team will work with you to address your concerns and improve your experience.

3. Our Commitment to Customer Satisfaction

Fusewing is committed to building long-term relationships with our clients and addressing any dissatisfaction in a proactive manner:

  • One-on-One Development Support:
    • If you have hired Fusewing developers for your project, we will provide personalized one-on-one support to address your needs and resolve specific concerns, free of additional charges (Terms and Conditions apply).
    • Our support team will prioritize your tickets, queries, and requests to ensure prompt responses and effective solutions.

4. Additional Commitments

  • Collaborative Problem Solving: Our team will actively collaborate with you to identify pain points and provide solutions that align with your business requirements.
  • Feedback Integration: We value your feedback and will use it to enhance our offerings, ensuring they meet or exceed industry standards.

5. Terms and Conditions

To maintain fairness and feasibility, the following terms apply to our customer satisfaction initiatives:

  • Scope of Assistance:
    • One-on-one development support is limited to the services or solutions directly provided by Fusewing. Any requests for additional features, integrations, or customizations beyond the original scope may incur extra charges.
  • Eligibility:
    • Priority support and satisfaction initiatives apply only to active customers with outstanding payment balances or ongoing subscriptions.
  • Timelines:
    • While we strive to address all concerns promptly, resolution timelines may vary depending on the complexity of the issue and the nature of the request.

6. Exclusions and Special Cases

Fusewing retains the right to evaluate and decline specific requests that:

  • Contravene our terms of service or policies.
  • Demand resources or efforts significantly beyond the scope of the original agreement.

7. How to Reach Us

If you have any concerns or require assistance regarding our products, services, or this refund policy, please contact our support team: