Privacy Policy

Effective Date: 30th October 2024

This Privacy Policy is issued by Fusewing, which refers to the entirety of our company and the services we provide (referred to as “Fusewing”, “we”, “us”, or “our”).

Fusewing’s Privacy Commitment

At Fusewing, protecting your privacy is one of our highest priorities. We collect only the minimum amount of information necessary to deliver our services and enhance your experience. We believe in transparency and inform customers about the data we collect, allowing you to control how it’s used. We never monetize customer data for advertising purposes—our revenue comes solely from delivering high-quality custom software solutions and products, not from your data.

Our goal with this policy is to be clear about the information we gather, how we use it, and how we do not use it. While this document may be lengthy to cover all necessary details, we have worked to keep the language as straightforward as possible.

Scope of this Privacy Policy

This Privacy Policy applies to all Fusewing websites, products, and services that link to this policy, including our proprietary software such as BetterBills, Pulse Stream, and RapidLink and much more which will be launched in future. It also covers any interactions through our websites, mobile applications, and third-party platforms where Fusewing services are offered. If any of our products or services have separate privacy policies, those policies take precedence.

This Privacy Policy is divided into three parts:

· Part I – Information Fusewing collects and controls
This section explains how Fusewing collects and uses data from visitors, clients, potential customers, and others who engage with us through our websites, services, or contact forms.

· Part II – Information that Fusewing processes on your behalf
This section covers how Fusewing handles the data you entrust to us when using our products and services or when providing personal or confidential information during customer support interactions.

· Part III – General
This section discusses the limitations to our privacy commitments, interactions with third parties, and how we handle any changes to our Privacy Policy or business structure.

Part I – Information Fusewing Collects and Controls

What Information Fusewing Collects

We collect information about you only if we need it for legitimate purposes related to our services. Fusewing will have information about you only if (a) you provide it directly, (b) we automatically collect it, or (c) we obtain it from third parties. Below are the scenarios that fall under each of these categories:

Information You Provide Us

i. Account Signup
When you sign up for an account to access our services, we ask for information such as your name, contact number, email address, company name, and country. You will also be required to create a unique username and password for account access. Additional information, such as your photo, time zone, and language preference, may be provided voluntarily but is not mandatory. If you choose to set a security question, it will only be used for password recovery purposes.

ii. Event Registrations and Other Form Submissions
We record information you provide when you register for events (e.g., webinars, seminars), subscribe to our newsletter, submit forms to download materials, participate in surveys, or request customer support.

iii. Payment Processing
When you purchase a product or service from us, we ask for your name, contact information, and payment details. We do not store full credit card numbers; instead, we may keep the cardholder’s name, address, expiry date, and the last four digits of the card number. With your consent, we can securely store payment information for future transactions.

iv. Testimonials
If you authorize us to post testimonials about our services, we may include your name and other relevant information. You will have the opportunity to review and approve the testimonial before it goes live. If you wish to update or remove your testimonial, please contact us at [email protected].

v. Interactions with Fusewing
We may record and analyse your interactions with us—such as emails, phone calls, and chats—with the aim of improving our customer service.

Information We Collect Automatically

i. Information from Browsers, Devices, and Servers
When you visit our websites, we automatically gather information provided by your browser, device, and server, including your IP address, browser type, language preference, time zone, referring URL, date and time of access, operating system, and device details. This helps us understand our website visitors better.

ii. Information from Cookies and Tracking Technologies
We use cookies to enhance your experience on our sites. This includes both temporary and persistent cookies. We may also use tracking technologies like beacons and scripts to gather demographic information and understand user engagement on our sites. We primarily use first-party cookies and do not engage in intrusive third-party tracking. You can learn more about our cookie policy on our website.

iii. Information from Application Logs and Analytics
We collect information regarding your usage of our products and services through application logs and analytics tools. This includes data on clicks, features accessed, errors encountered, and device information.

Information We Collect from Third Parties

i. Signups Using Federated Authentication
You can log into Fusewing services using supported federated authentication providers (e.g., Google). These services will authenticate your identity and may share certain personal information, such as your name and email address, with us.

ii. Referrals
If someone refers our products or services to you, they may provide us with your name and contact details. You can request removal from our database by contacting us at [email protected].

iii. Information from Reselling Partners and Service Providers
If you express interest in our services through a reselling partner or register for an event sponsored by us, they may share your information with Fusewing. We may also receive feedback from review sites.

iv. Information from Social Media and Publicly Available Sources
We may collect publicly available information from your interactions on social media or other platforms. This can include comments, posts, and reviews about our products, which we may use to improve our services.

Purposes for Using Information

In addition to the purposes mentioned above, we may use your information for the following:

• To communicate with you via email about products you have downloaded and services you have signed up for, changes to this Privacy Policy, changes to our Terms of Service, and other important notices.
• To keep you updated on new products and services, upcoming events, offers, promotions, and other information we believe will interest you.
• To invite you to participate in surveys or solicit feedback on our products and services.
• To set up and maintain your account, enabling collaboration, providing hosting services, and backing up and restoring your data.
• To understand user engagement with our products and services, monitor and prevent issues, and enhance our offerings.
• To provide customer support and analyse our interactions for improvement.
• To detect and prevent fraudulent transactions and illegal activities, report spam, and protect the rights and interests of Fusewing, our users, third parties, and the public.
• To update, expand, and analyse our records, identify new customers, and provide products and services that may interest you.
• To analyse trends, administer our websites, and track visitor navigation to better understand user needs.
• To monitor and improve marketing campaigns and make relevant suggestions to users.

Your Choice in Information Use

· Opt Out of Non-Essential Communications: You can opt out of receiving newsletters and other non-essential messages using the ‘unsubscribe’ link in such communications. However, you will still receive essential emails regarding account notifications (e.g., password changes, renewal reminders), security alerts, and transactional emails.

· Disable Cookies: You can disable cookies in your browser before visiting our websites. However, doing so may limit your ability to use certain features of the sites.

· Optional Information: You can choose not to provide optional information (e.g., profile photo) and can delete or modify this information at any time. Non-mandatory fields in forms can be left blank.

Who We Share Your Information With?

All Fusewing entities have access to the information described in Part I. We do not sell personal information. We only share information as outlined in this Privacy Policy and with parties that adopt suitable confidentiality and security measures.

· Employees and Contractors: Relevant employees and independent contractors access your information on a need-to-know basis. They are required to follow this Privacy Policy.

· Third-Party Service Providers: We may share personal and aggregated information with service providers (e.g., marketing partners, payment processors) who are authorized to use it only as necessary to provide their services.

· Reselling Partners: We may share personal information with authorized reselling partners for the purpose of contacting you regarding your downloaded products or services. You will have the option to opt out of further engagement with that partner.

· Marketplace Application Developers: If you install or purchase applications developed via Fusewing APIs from our marketplace, your name and email address may be shared with the developer for direct engagement.

· Other Cases: Additional scenarios in which we may share information are described in Part III.

Retention of Information

We retain your personal information for as long as necessary for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, comply with legal obligations, or for tax and accounting purposes. When we no longer need to process your information, we will delete or anonymize it from our active databases and securely store it until deletion is possible.

Part II – Information That We Process on Your Behalf

Information Entrusted to Us and Purpose

You may provide information that you or your organization control to us in connection with our services or for technical support. This includes information about your customers and employees or data you hold on behalf of another person.

Ownership and Control of Your Service Data

You own your service data, and we provide you with complete control, including the ability to access, share, and request export or deletion of your service data.

How We Use Service Data

We process your service data according to your instructions. For example, when you generate an invoice, we use customer information to create it.

Push Notifications

If you enable notifications on our applications, we will send push notifications through providers like Apple Push Notification Service or Google Cloud Messaging. You can manage or deactivate these notifications in your app or device settings.

Who We Share Service Data With?

· Employees and Independent Contractors: Access is provided only on a need-to-know basis for purposes such as error resolution and spam detection.

· Collaborators and Other Users: Some products allow collaboration, enabling others to see some of your profile information.

· Third-Party Integrations: If you enable third-party integrations, these services may access your service data. We recommend reviewing their privacy practices before enabling them.

· Other Cases: Additional scenarios in which we may share information are described in Part III.

Retention of Information

We hold your data as long as you use our services. After terminating your account, your data will be deleted from the active database during the next clean-up, which occurs every 3 Years. Data deleted from the active database will be removed from backups after three months.

Part III – General

Locations and international transfers
We share your personal information and service data within the Fusewing Group and with third parties engaged by Fusewing for the purposes described above. By accessing or using our products and services or otherwise providing personal information or service data to us, you understand that the processing, transfer, and storage of your personal information or Service Data may occur in various countries where Fusewing operates.

Data processing addendum
To enable you to be compliant with your data protection obligations, we are prepared to sign an appropriate Data Processing Addendum (DPA). You can request a DPA from Fusewing by completing this form. Once we receive your request, we’ll forward the DPA to you for your signature.

Automation and Artificial Intelligence
In order to provide enhanced productivity and predictive capabilities to our users, we employ a variety of technologies such as regex parsing, template matching, artificial intelligence, and machine learning. In keeping with Fusewing’s promise not to exploit your data in a way that is not respectful of your privacy and confidentiality expectations, we make only the following limited use of service data for these technologies: (i) using anonymized crops of service data to improve accuracy of the algorithms; and (ii) using your organization’s data for developing models specific for your organization.

Do Not Track (DNT) requests
Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.

Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Fusewing is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Fusewing. To request the removal of your information from our blogs and forums, you can contact us at [email protected].

Social media widgets
Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements.

Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at [email protected]. We’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address. However, if you have not verified your email address, you may miss important notifications that we send through email. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://www.fusewing.com/privacy periodically.